Support
Three ways in, and which one to use comes down to a single question: does telling us what went wrong mean quoting your own setup?
A bug, a question, an idea
The issue tracker is the primary channel and the best place for anything that is not about your own servers — a catalog entry that will not install, a client that will not wire up, a gateway that will not start, a protocol question, a feature request. It is public, so the answer is there for whoever asks next.
Anything that quotes your own setup
A real Bastion bug report often has to include a server's error output, a profile or host name, or a row from the activity log. The tracker is public and permanent; the feedback form is neither. No account is needed and the email address is optional — leave it blank and the report is anonymous.
Choosing Send Feedback in the app does not send anything. It hands your browser a URL and stops. Everything that URL carries — the app version, the macOS version, the Mac model and the language — is visible in the address bar, and on the page as four fields you can edit or clear before pressing send.
Leave credentials out of every channel. Nobody here needs one to answer you, and Bastion cannot show you a secret once it is set, so there is nothing to copy by accident.
Licences and payment
Email support@mgcrea.io for a key that will not activate, a key you have lost, or a refund. Thirty days, full refund, no reason needed. A key is checked on your Mac and never sent anywhere, so a reply is the only way we can look at one — quote the address you bought with rather than the key itself.
What a key covers, and what the trial does, is set out in the licence terms and in docs/licensing.md.
Finding the Help menu
Bastion lives in the menu bar, so it only has an app menu while one of its windows is open. Choose Open Bastion from the menu bar panel and Help ▸ Send Feedback is there. Opening this page or the form directly in a browser works exactly as well — the app only ever hands them over.
What to expect
Everything gets read, and most things get an answer within a few working days. A report that says which version, which macOS, which client and which server was involved is one that can usually be answered in the first reply rather than the third.